Return and Exchange Policy

Applicability of Policy

By accessing and using Lurexon’s website and services, you agree to comply with the terms outlined in this Return and Exchange Policy. If you do not agree with these terms, please refrain from using our services. Lurexon reserves the right to update or modify this policy at any time. Customers are encouraged to review this policy periodically to stay informed of any changes.

Eligibility for Returns and Exchanges

Items are eligible for return or exchange within 5 days from the date of delivery.
Products must be unused, unworn, and unwashed, with all original tags attached using the original threads and with original packaging intact.
Items that do not meet these conditions may be rejected for return or exchange.

Non-Returnable Items

Products purchased using coupons or offers clearly marked as “No Return, No Exchange” are considered final sale items and are not eligible for return, refund, or exchange under any circumstances.

Return and Exchange Process

To initiate a return or exchange, please contact our customer support team at support@lurexon.com within the eligible return period.
Provide your order number, the item(s) you wish to return or exchange, and the reason for the request.
Once approved, you will receive detailed instructions on how to proceed with the return or exchange.
Customers are responsible for return shipping costs, except in cases where an incorrect or defective item was delivered.
We strongly recommend using a trackable courier service. Lurexon is not responsible for items lost or damaged during return transit.

Refunds

Refunds will be processed within 7 business days after the returned item is received and inspected.
Refunds will be credited to the original payment method used during checkout.
Please allow additional time for your bank or payment provider to process the refund.

Exchanges

Exchanges are subject to product availability.
To request an exchange, follow the standard return procedure and clearly mention the desired size, color, or alternate product.
If the exchanged item is of equal or lower value, no additional charges apply.
If the exchanged item is of higher value, the customer must pay the price difference.
No refunds or store credits will be issued for exchanges.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@lurexon.com.
Share your order number along with clear images of the issue within 24 hours of delivery.
We will arrange a replacement or refund, including return shipping, for eligible damaged or defective items.

Contact Information

For any questions or concerns regarding returns or exchanges, please reach out to us:

Lurexon Clothing
📧 Email: support@lurexon.com
📞 Phone: +91 8905186244
📍 Address: PLT NO 486 , vaid ji ka chouaraha , Murlipura Scheme , Jaipur - 302039